The National Bicycle Dealers Association (NBDA) has certified Bicycle Gallery as being among the
top local bicycle retailers in the United States. Fewer than 200 qualified for this honor.
Key to certification is a lengthy application survey that quantifies key elements found in
successful retail operations of all kinds. Mystery shoppers then evaluated dealers through
phone, email contacts, website appeal, accuracy, and an in-store visit with detailed
breakdown of their experience, from a customer’s perspective, provided to all shops
participating. The process of going through the application and the outside perspective of
the mystery shopper have created a program in which every shop has the opportunity to
recognize their strengths and weaknesses and become the very best retailer they can be.
America’s Best Bike Shops certification requires not only great shopping experiences and
expert staff, but also support for cycling local and national cycling advocacy.
The National Bicycle Dealers Association is a non-profit organization promoting the interests
of cycling and specialty bicycle retail since 1946.