Bicycle Gallery Service Manager


Who We Are:

Bicycle Gallery is an independent bicycle shop dedicated to helping people fall in love with riding their bikes. We were founded on the idea of building a strong cycling community and providing excellent customer service. We have been in downtown Jacksonville, NC since 2011. Jacksonville is located in eastern North Carolina on the New River and only 30 min from 2 different beaches. The county also just built a new mtb trail system currently at just over 6 mi, with another 5-6 miles coming this fall. Jacksonville is also only an hour from Wilmington and 2 hrs from Raleigh. We typically have a staff of 3-4 full-time employees and 1-2 part-time employees. We are looking for someone to join our team who is equally motivated and excited about bicycles.


Service Manager Duties

The Service Manager role will encompass all aspects of the service department. With a small team, you may be required to assist on the sales floor at times when we are swamped.  We have gained a glowing reputation for our quality of service and attention to detail, and the service manager is ultimately responsible for maintaining this. Ability to work in a fast paced and energy filled environment, with a positive attitude is paramount. Due to the lower volume of our service department, you may be working autonomously, or with a single full or part-time service tech.

  • Service-writing
  • Build all high value bikes
  • Train other employees as needed to be competent at their necessary level of service work
  • Maintain inventory of common service parts and supplies
  • Maintain the cleanliness of service department
  • Organize service parts to be easily found
  • Communicate special order and stock service parts needs to General Manager

Key Skills Required

  • 5+ years of bicycle service experience
  • Bleeding theory and process for Sram, Shimano, Magura, and Tektro hydraulic brakes
  • Fox and RockShox fork rebuilds and rear shock air can service
  • Di2 and eTap setup, diagnostics, and updating
  • Advanced wheel building
  • Ability to create meaningful customer relationships
  • Ability to communicate professionally with customers & staff

Salary: $40k – $50k based on experience